FAQ

Ordering & Shipping

How long does it take to make my order?
Everything is handmade in small batches, ourselves. Most orders ship within 3-7 business days, but if we're between batches on a specific product it may take a little longer — we'll always let you know before you check out if that's the case.

Can I order more than what's currently in stock?
Yes! We allow orders even when a product shows low or no stock, since we make more regularly. You'll see a heads-up at checkout letting you know it may take a bit longer to arrive.

Do you ship outside the US?
Check our Shipping & Return Policy page for current shipping zones and rates.

Products

Are your products all-natural?
Yes, every product is handmade using carefully chosen ingredients. Full ingredient lists are on each product page.

How do I know which product is right for me?
Check out our hair advice page, or reach out on our Contact page and we'll help you pick.

Discounts

How does the 3-for-33%-off deal work?
Add any 3 products to your cart, in any combination, and the discount applies automatically at checkout. No code needed.

Is this discount permanent?
It's available to our early supporters while we're growing. We'll let shoppers know in advance if that ever changes.

Returns

What's your return policy?
See our full Shipping & Return Policy page for details.

Still have a question?

Reach out any time on our Contact page — we'd love to hear from you.